How can we help?

In the app, go to Me → Account settings → Delete account. Photos stored on your device are wiped immediately and your account is closed; all your data is then permanently deleted from our servers within 30 days at most. Deletion is final and cannot be undone.

You can also email info@thurayya.ai from your account's email address and we'll handle it for you.

Subscriptions are billed and managed by the store you bought from:

• Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Lamar.
• iPhone: Settings → your name → Subscriptions → Lamar.

Deleting the app or your account does not cancel a subscription by itself. Refunds are handled by Google Play or Apple under their policies.

Make sure you're signed in with the same account you subscribed with, then tap Restore purchases on the subscription screen, or fully close and reopen the app. If it's still not active, send us a message with the email on your Lamar account and your order ID from the store receipt.

• Face soft, even daylight — avoid strong light from one side or behind you.
• Scan a clean, makeup-free face, with hair pulled back.
• Hold the phone at eye level and keep still until the scan finishes.
• For tracking progress, scan at a similar time and place each time.

Lamar is an educational skincare tool, not a medical service, and scan results are not a diagnosis. For any skin condition that concerns you, please see a dermatologist.

No. Scan photos are analyzed in the moment and never stored on our servers. A copy stays on your device only, for your in-app history. See our privacy policy for full details.

Check your spam or promotions folder, and make sure the address in the app is spelled correctly. You can request a new email from the sign-in screen. If it still doesn't arrive, message us here.

Yes — open Me → Contact Lamar. Replies appear in the app and are also sent to your sign-in email.